Business Operating System for Indian SMEs
Your business runs. Even when you are not there.
One app for your daily work — delegation, daily processes, staff, stock and problems. Every job has one owner, one deadline, and proof it was done. The system does the follow-up, not you.
One process working in a week, or we keep going free.
Running real businesses across hospitality, retail, healthcare, services and manufacturing
Bamboosaa Resorts6 days away. Zero calls.
RK Honda3 branches. One screen.
Soni HospitalsMisses escalate the same day.
WIPLNo more chasing approvals.
Especia AssociatesOut of my head. Into the system.
WorkieIndore
OrivistaBali
Sikka WealthnessBhubaneswar
Paul JewelsKolkata
Aastha Salt IndustriesAhmedabad
Punjabi Saraf JewellersIndore
Subhshanti WealthKolkata
BanjaranKolkataBamboosaa Resorts6 days away. Zero calls.RK Honda3 branches. One screen.Soni HospitalsMisses escalate the same day.WIPLNo more chasing approvals.Especia AssociatesOut of my head. Into the system.WorkieIndoreOrivistaBaliSikka WealthnessBhubaneswarPaul JewelsKolkataAastha Salt IndustriesAhmedabadPunjabi Saraf JewellersIndoreSubhshanti WealthKolkataBanjaranKolkataSound familiar?
Every one of these has a fix. Here it is.
“I am the WhatsApp group.”
The system follows up. You get one message at 8 AM.
“The process is in one person’s head.”
It is written down once. Not in a sheet somebody has to update.
“They say it’s done. I can’t check.”
No photo, no signature, no closing the job.
“I find out when it is already expensive.”
The problem reaches the right person in minutes.
“One person on leave stops the work.”
His work moves to his buddy the same minute.
“Every branch does it differently.”
One process everywhere. One screen to compare them.
Everything your business runs on, in one place.
One login instead of an attendance app, a WhatsApp group, three Excel files and a diary. Process flows — the Flow Management System (FMS) you keep in a sheet — checklists, stock, people and reporting, in one place.
| Run | Progress | Current step | Owner | Status |
|---|---|---|---|---|
| MR-2288 | Step 4: Verify | SM | Completed | |
| MR-2290 | Step 4: Verify | MJ | Running | |
| MR-2291 | Step 3: Ship | RK | 2 days late | |
| MR-2292 | Step 2: Approve | AP | Due 4:00 PM |
- FMS process flows
- Approval chains
- Manager & team approvals
- Value-based approval rules
- Conditional routing
- Splits & rework
- Live versioning
- Dynamic deadlines
- 16 field types
- Photo · File · Signature
- Auditor queue
- Delegation
- Clock in/out
- Geofencing
- Shifts & roster
- Leave ledger
- Buddy coverage
- Departments & branches
- On-time rate per person
- Doer leaderboard
- Order book
- PO print / PDF
- Receive · Issue · Transfer
- Batch & expiry
- Reorder alerts
- Stock count
- Idle cash & overstock
- BOM & production runs*
- Routing rules
- SLA timers
- Help videos
- Role dashboards
- CSV export
And it starts without you: Someone presses Run · a form link is submitted · a row lands in a Google Sheet · another process finishes.
*Inventory is an add-on on Starter, included from Growth. BOM, production and assembly are an add-on.
How it works.
Set up one process
On the setup call we write the flow down once. Every step gets an owner, a deadline, and the proof it needs.
It runs itself
Reminders fire before the deadline. Blockers escalate. Absence gets covered.
Nobody asked you
You see only what needs you
No report to read. Just a short list of what needs you. The rest is already closed.
What actually changes.
See it in your business.
One real run, from your world. Nobody pressed start.
“I am the WhatsApp group. I chase everyone all day.”
The system follows up. Not you.
A message, not a dashboard
No laptop opened.
Their list, in the right order
They get a shorter day, not a longer one.
The work shifts by itself
Triggered when leave was approved · hands back 11 Aug
Attendance, shifts and leave sit with the work.
What your team and customers get.
These reach people who never open OpsDock.
A link you send out
A customer or vendor fills a form. A run starts. No login, no seat.
A message on WhatsApp
The job and the deadline reach the person, on the app they already have open.
A spreadsheet
Every run, every field captured, one CSV. Your accountant gets what they asked for.
A trail you can hand over
Who did it, who verified it, when — kept against the step, not in a chat that scrolls away.
WhatsApp is an add-on below Enterprise · messaging billed by usage
Real work doesn’t move in a straight line.
This is the digital Flow Management System (FMS) built to replace manual Google Sheets. Everyone claims workflow automation. These nine things decide whether it survives.
Big orders come to you. Small ones don’t.
Conditional routing
Three people work at once, not one after another.
Fork & fan-out
Branching inside a branch.
Conditional routing in a split
Finishing one job starts the next one.
Cross-process splits
A failed check goes back one step.
Rework, not restart
Change the process without breaking today’s work.
Live versioning
The deadline comes from the order, not a guess.
Dynamic TAT
It goes to whoever is on that site today.
Dynamic assignment
Half the order arrived? It tracks the rest.
Staggered delivery
Most tools only handle the simple version. Real work isn’t simple.
Already run your flows in a spreadsheet? See how OpsDock replaces an FMS sheet.
Built by people who run these businesses.
Not by a software company guessing. We run all four. Every part of OpsDock exists because something went wrong in one of ours first.
Manufacturing
Material request stuck at approval. A QC failure nobody can trace.
Hospitality
The owner cannot leave the property. A guest complaint reaches him too late.
Retail
Every store opens a different way. No way to compare them.
Services
Client work spread across five tools. Deadlines missed quietly.
Owners who stopped being the bottleneck.
Short proof from real operating businesses.
“I was away six days for a family wedding and the property ran without a single call to me.”
“Earlier I was chasing every approval. Now the process tells the team what to do next.”
“Daily protocols are visible. Misses escalate before they become a hospital-level problem.”
“One screen tells me which store is on track and which one needs attention.”
“The process is finally in the system, not in my head or someone else’s spreadsheet.”
“I was away six days for a family wedding and the property ran without a single call to me.”
“Earlier I was chasing every approval. Now the process tells the team what to do next.”
“Daily protocols are visible. Misses escalate before they become a hospital-level problem.”
“One screen tells me which store is on track and which one needs attention.”
“The process is finally in the system, not in my head or someone else’s spreadsheet.”
Frequently asked questions
It works at any size — from a twenty-person team to operations of several hundred people across multiple branches. What decides the fit is not headcount, but whether work still moves only when someone chases it.
No. The platform is designed to simplify execution, not increase complexity.
No. WhatsApp remains a communication tool. OpsDock becomes your operational system of record.
Keep WhatsApp for talking to people. What OpsDock replaces is the chasing — asking who did what, and whether it is actually done. In OpsDock the reminder goes out before the deadline, a missed step escalates on its own, and a job will not close without the photo, the reading or the signature. You stop being the follow-up system.
Yes. OpsDock is a digital Flow Management System (FMS) — the same idea as the flow sheets taught in business coaching programs, but running as software instead of a spreadsheet somebody has to maintain. Steps, owners, TAT and escalation are built in, so the flow chases people itself rather than waiting for someone to update a status column. If you already have flows in Sheets, we rebuild the first one with you on the setup call.
Implementation depends on business size, but starts with the highest-impact processes first.
Yes. Multi-branch is its strongest use case: one operating system across every location, with visibility per branch.
Your business should run without you. Let's make that happen.
You don't have to change everything at once. We start with your highest-pain process — working in a week.
30 minutes · built on your business · no commitment